Shipping Policy

Effective Immediately

1. Order Processing
• All orders are processed within 1–2 business days after payment confirmation.
• You will receive a confirmation via email or WhatsApp once your order is processed.

2. Shipping Methods & Costs
• We use reliable couriers such as GIG Logistics.
• Shipping fees are calculated at checkout and are non-refundable.

3. Delivery Times
• Within Port Harcourt:
• Orders before 3 PM → Same Day Delivery
• Orders after 3 PM → Next Day Delivery
• Outside Port Harcourt: 3–7 business days
• Delivery may be delayed due to weekends, public holidays, or unforeseen circumstances.

4. Tracking Orders
• A tracking number will be provided once your order is dispatched.
• Customers can track deliveries directly via the courier’s platform.

5. Lost or Damaged Packages
• Packages are carefully packed to prevent damage.
• Report any lost or damaged package within 48 hours of expected delivery.
• We will investigate with the courier and provide a replacement or refund if the issue is confirmed.

6. Returns & Exchanges
• Contact us within 7 days of delivery for wrong items, defects, or damaged products.
• Items must be returned in original packaging.
• Return shipping is the customer’s responsibility unless the issue was caused by ZorPackaging.

7. Contact Us
• WhatsApp: 09061109710
• Email: [email protected]